Returns & Exchanges
At The Mango Factory, we take pride in the quality of our premium fruit products; however, due to the perishable nature of our goods, we offer a 24-hour satisfaction guarantee to ensure you receive only the freshest mangoes.
Inspect Your Delivery
Upon arrival, please immediately inspect your order for any signs of damage or spoilage that may have occurred during transit.
Capture Photo Evidence
If there is an issue with your fruit, take clear photographs of the product and the packaging to help us process your claim quickly.
Contact Support
Email our customer care team within 24 hours of delivery with your order number and the photos attached to initiate a refund or replacement.
Resolution Processing
Our team will review your request within 48 hours and, if approved, will issue a credit to your original payment method or ship a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing